VSP Press Release
STATE OF VERMONT
DEPARTMENT OF PUBLIC SAFETY
VERMONT STATE POLICE
RANK/TROOPER FULL NAME: Trooper Daniel Lynch
CONTACT#: (802) 334-8881
SUMMARY OF INCIDENT:
Public awareness – common computer scam:
There have been recent incidents reported locally, in which individuals have had their bank accounts fraudulently accessed after having a virus installed on their computers. Users with an infected computer will commonly experience their computer being “Locked” or otherwise disabled, and will then encounter a message prompting them to call a number. The number will put the user in touch with an individual who will either offer to clean the computer for a fee, or attempt to otherwise extort money out of the user. The user may be requested to provide bank account information, or to access their online bank account via the infected computer. The user’s bank account is then fraudulently accessed, and all funds are taken.
Users will sometimes have a sum of money deposited in their account, and then be threatened with legal action if they do not refund it by wire, or provide account information to make a refund. They have also been known to be requested to wire money, or send checks for the computer cleaning itself. A common theme has also been a request to go to WalMart and wire funds. Users are sometimes then harassed from multiple phone numbers if they refuse to send the funds.
These scams come in many different varieties and are constantly changing. When in doubt, the user should never give out personal/bank account information over the phone or internet, or to an untrustworthy source, or from an infected computer. If the user is threatened with legal action over the phone, they should end the call and call the police. Reputable companies or creditors will not threaten a user over the phone regarding payment issues. Users should also never access their online bank profile from a computer which appears to be infected or was recently infected with malicious software.
Should this occur and the user feels their identity has been compromised, they should immediately notify their financial institution, any lines of credit, and one of the main credit bureaus.
If one feels their computer has been affected by malicious software, they should seek out a reputable or local antivirus or general computer service through independent research, never after having been prompted to do so by an infected computer. Anyone experiencing any of the above issues should report them to the police.